Learning Journal

Learning Journal: Don’t assume, be specific

I’m usually quite careful to make sure I have a correct understanding of requirements and deliverables. Its tiring and sometimes irritates people, but I’d rather make sure I am not misunderstanding something – which could bite me back sometime down the road. This is especially important in project management!

Still though, things slip past due to a lack of experience, and also just plain tiredness in pushing through to ask all the specifics.

Case in point: The task was to block a group of customers from arranging appointments on certain dates, as a system migration meant their products would not be activated. I worked with Product Development to block those dates for customers. In the end the block was successful, but we later realized some customers had slipped through. Upon investigation, we realised that there a subset of these customers had not been blocked as the developers treated each subset differently, and assumed we did not include them.

Learning point: I attribute this more to experience than asking through, but asking through the specifics could definitely have prevented this. Other than driving deep into the specifics (“exactly what customers were blocked?”), maybe one way is making sure the executors (not just the product managers) are on the same page, as sometimes executors follow requirements to the T without considering the broader picture. Or perhaps sharing the broader picture with the executors could have prevented this?

Either way, a good learning.

“Be a sponge. Curiosity is life. Assumption is death. Keep learning.” – Nike Maxim

This is my lil’ journals of things picked up in everyday life – from soft skills to office politics to project management. Nuggets of wisdom you can’t quite fit into an article, yet have been formative experiences.

Temporary Hiatus

So… you may have noticed the slowness of posts on this blog. Well, studentnomore.com is now officially on the backburner. I haven’t stopped blogging though – just stopped blogging about generics of working life and being a fresh grad.

Why stop? Answers to that can be found on my personal blog, which covers things I am more passionate and have less writer’s block about. I would love for you to visit! Posts revolve mainly around:

  • Product Management – I took the leap from Product Marketing to Product Management in Zalora recently, and blog about my reflections on this experience
  • Tech – It used to be all about my love affair with Windows Phone, but I’m branching out into more gadgetry
  • Travel – Because I do plan out my trips, and I think some of the research would be helpful to netizens out there

There may still be a smattering of posts about productivity and working life, but for now, I’m trying to keep within these categories. Thanks for following this blog. If you’re in mourning or want to vehemently protest this back-burnin’, I can be found on Twitter still.